One of Global Call Forwarding’s most popular voicemail features is the ability to set up automated question and answer voicemail boxes. These voicemail boxes prompt callers with a series of your pre-recorded questions, then string their answers together into a single voicemail message. For example, if your automated questionnaire involves five quick “Yes or No” questions, you might get a message in this voicemail box of, “Yes – No – Yes – Yes – No.”
Here are a couple great ways you can use question and answer voicemail boxes with your business…
1. Conducting Call-In Surveys
If callers are dialing your toll free number for the express purpose of taking a survey, question and answer voicemail makes automating these surveys a snap. Simply present any surveys you’re conducting as a extension options from your auto attendant recording. When callers choose their survey extension, they will hear your pre-recorded series of questions and be given a chance to respond to each. When they’re finished, you get a single voicemail message that has all of their survey responses, in order, left in the voicemail box corresponding to the survey they chose.
2. Customer Service Follow-Up
Another very popular form of survey-taking is asking callers to respond to questions at the conclusion of speaking to a customer service or technical support representative. With your question and answer voicemail service, a representative can ask the caller if they wouldn’t mind taking a brief follow-up survey. If they agree, the representative can simply transfer the caller to the survey extension, where the follow-up questions will begin automatically and record the caller’s responses.
3. Automated Order Taking
Using question and answer voicemail to automate taking orders over the phone can be a great time-saver and a real convenience for your returning customers. Since they can reach your virtual phone system 24/7, your customers can get their orders in when it’s convenient for them – even if that’s outside your business hours. Callers simply identify their account information (e.g. first and last name, and a password for security purposes), and what they would like to order with the billing information they already have on file with you. You get a single voicemail message that contains all the information you need to look up their account, verify their identity, and provision their order.